Unless otherwise stated, Allspec Security NY, Inc. provides a limited 12-month warranty on all products purchased directly from us, with the following exceptions:
30-day warranty on computer chassis (cases)
30-day DOA (Dead on Arrival) warranty on monitors
Repaired or replaced products will continue under the original warranty period — the warranty does not reset.
Warranty coverage applies only to the original purchaser and is non-transferable. Allspec Security NY, Inc.’s sole warranty obligation is, at its sole discretion, to repair, replace, or refund (in whole or in part) any product deemed defective within the applicable warranty period.
Allspec Security NY, Inc. makes no warranties of merchantability or fitness for a particular purpose. The purchaser assumes all risk and liability in the use, resale, or further distribution of Allspec Security NY, Inc. products. Under no circumstances shall Allspec Security NY, Inc. be liable for any direct, indirect, incidental, or consequential damages, costs, or losses resulting from the purchase, use, or resale of any product.
Detailed product warranty information may be obtained by contacting our support team.
As a precondition to the return of any goods, the purchaser must first obtain a Return Merchandise Authorization (RMA) number from Allspec Security NY, Inc. All returns must be shipped fully insured, with all freight charges prepaid by the purchaser. The RMA number must be clearly marked on the return shipping label of each box, not elsewhere on the box.
Returns that do not comply with these requirements will not be accepted. Additionally, any goods returned in abused or altered condition will be rejected.
All requests for returns for credit or refund must:
Be approved in advance by Allspec Security NY, Inc.
Be received by Allspec Security NY, Inc within 14 days of the original purchase invoice date.
Approved returns will be subject to a 20% restocking fee.
Returns received after the 14-day period will not be accepted.
The following items are not eligible for credit or refund:
Special order items
Custom-made products
Returned products must be in unused condition and include:
Original packaging
All accessories and components
Products that do not meet the above conditions may be denied a refund.
Customers are responsible for all return shipping costs unless the return is due to a shipping error or defective product as confirmed by Allspec Security NY, Inc.
To initiate a return, please contact our support team at gssny@gogss.com or call us at (718)767-0099 with your order number, product details, and reason for return.
Once approved, you will receive return instructions and an RMA (Return Merchandise Authorization) number. Returns without an RMA may be refused.
Upon receipt and inspection of the returned item(s), approved refunds will be processed to the original method of payment. Please allow 5-7 business days for the refund to appear on your account after approval.
If a shipment appears damaged or contains discrepancies, the purchaser must:
Clearly note the issue on the delivery receipt at the time of delivery
Request the carrier acknowledge the damage
Refuse only the damaged cartons (not the entire shipment)
Contact Allspec Security NY, Inc. within 48 hours of delivery
Allspec Security NY, Inc. will file a damage claim with the carrier and reship replacement goods for verified damage. However, if the shipping method was arranged by the purchaser, then any claim for damage or loss in transit must be filed directly by the purchaser with the carrier, as Allspec Security NY, Inc. is not liable for third-party arranged transportation.
If an order is refused upon delivery, the purchaser will be responsible for a 20% return processing fee in addition to all freight charges incurred. No future orders will be shipped until these charges are fully paid.
This invoice consists of all entries, terms, and conditions set forth on both sides of the document. It is binding upon and shall inure to the benefit of both the purchaser and Allspec Security NY, Inc., including their respective successors. The purchaser may not assign any rights under this invoice.
This transaction has been entered into in the State of New York, and all matters concerning the interpretation, performance, and enforcement of this invoice shall be governed by the laws of the State of New York.
In the event of any litigation between the purchaser and Allspec Security NY, Inc. in connection with this invoice or any goods specified herein, jurisdiction shall lie exclusively with the state and federal courts located in the State of New York, and venue shall be exclusively in Long Island, NY.
The purchaser acknowledges that neither Allspec Security NY, Inc., nor any representative acting on its behalf, has made any representation or statement of fact or opinion to induce the purchase of any goods specified in this invoice.
This website transaction and the associated order confirmation constitute the entire agreement between the purchaser and Allspec Security NY, Inc. It supersedes all prior and contemporaneous communications, negotiations, representations, and agreements, whether oral or written, with respect to the goods purchased and the terms and conditions stated herein. This agreement may only be modified by a written document signed by duly authorized representatives of both parties.
For any questions regarding this policy, please contact us at gssny@gogss.com.
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